Trinidad and Tobago Tourism Industry Certification (TTTIC)
The Trinidad and Tobago Tourism Industry Certification (TTTIC) programme (pronounced Tee-tick) is a national certification programme designed to ensure that tourism operators and service providers in Trinidad and Tobago’s tourism sector conform to prescribed standards of quality in their operations. These standards have been developed through the Trinidad and Tobago Bureau of Standards (TTBS), the national standards and certification body, as well as through extensive stakeholder input.
The TTTIC programme is jointly implemented by the Tourism Development Company Limited (TDC), the Trinidad and Tobago Bureau of Standards (TTBS) – which conducts third party assessments with the TDC – and the Division of Tourism and Transportation, Tobago House of Assembly (THA). Certified operators are fully endorsed by the TDC and THA, and the TTTIC logo is an effective marketing tool and an official assurance to visitors that the certified tourism practitioner has been inspected and satisfies all the requirements of the National Standard.
What will TTTIC do?
- Improve and standardise the quality of products and services being offered to visitors and locals.
- Provide a level of assurance that services provided by certified tourism operators will meet international standards.
Who does it target?
- Accommodation providers (Hotels, Guesthouses, Bed and Breakfast properties and Self-catering facilities, Villas).
- Tour guides. A tour guide is any individual who leads a tour party, provides general information, interprets, indicates and informs on items of interest along the way to and or at a tourist attraction.
- Tour operators. A tour operator is a company that provides a range of tour services for the international and / or domestic tourism market.
- Short-term motor vehicle rental operators. A short-term motor vehicle rental company is one whose primary business involves the short term rental of motor vehicles, usually registered as “R”, including cars, minivans, sport utility vehicles, and pick-up trucks.
- Land Transport Service Providers (this includes tourist taxi drivers and tour bus drivers).
- Recreational Dive Facilities. (this refers to recreational diving establishments)
What are the benefits?
- Tourism operators who meet the criteria will receive a certificate indicating that they are a quality service provider. Certification is valid for a period of one (1) year after which re-assessment and verification is conducted to ensure continuous compliance with the national standard.
- Operators will be recognised as quality providers through the use of the TTTIC logo, identification badges, decals or signage.
- Certified operators will be promoted on the websites of national tourism administrators such as the TDC, the Division of Tourism and Transportation, Tobago House of Assembly.
- Promotion via local and international marketing campaigns.
- Certified operators will also be listed in the TTTIC brochure, which will be distributed at tourist information offices.
- TTTIC provides a framework to improve the tourism operator’s business and customer service offering.
- Operators can also benefit from other programmes such as Service. Training. Attitude. Respect (STAR) and the Small Tourism Enterprises Project (STEP) which provides free or subsidised training and resource material.
How to apply?
All operators in the tourism sector and related industries can apply for TTTIC certification. The process is as follows:
- Obtain the TTTIC application package, which includes a copy of the relevant standard outlining all of the requirements. Packages can be obtained from the following:
- Trinidad: The Tourism Development Company Ltd, Level 1, Maritime Centre, 29 Tenth Avenue, Barataria.
- Tobago: The Division of Tourism and Transportation, THA, 12 Sangster's Hill, Scarborough.
- Using the guidelines outlined in the standard, conduct self-evaluation and implement any requirements not met.
- Submit application form and all relevant documents to the TDC or THA office and pay fees (payment of fees apply only to the accommodation sector).
- The TTBS conducts a certification audit of the applicant.
- Should there be any non-conformities (non fulfilment of the requirements of the standard) arising out of the assessment, they must be corrected.
- Certificate is issued
Please note that the processing of applications, and the scheduling and conducting of audits may take four to eight weeks. Certificates are valid for one (1) year, and annual surveillance audits are conducted.
For more information in Tobago contact the Division of Tourism and Transportation at 639-2125 (Tel), 639-3566 (Fax). You can also visit them at 12 Sangster's Hill, Scarborough.